Terms of Service

By accessing or using Lobotix ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including free and paid accounts.

Lobotix is an AI-powered marketing automation platform that allows businesses to create, manage, and send automated email and SMS campaigns to their customers. The Service integrates with third-party platforms (such as Gingr, Gmail, Twilio, and others) via API credentials you provide.

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at lobotix.support@gmail.com if you suspect unauthorized access.

You agree not to use the Service to:

• Send unsolicited bulk email or SMS (spam)
• Violate CAN-SPAM, TCPA, GDPR, or any other applicable law
• Send content that is illegal, harassing, defamatory, or fraudulent
• Attempt to circumvent platform limits, billing, or security controls
• Resell or sublicense access to the Service without written permission
• Upload malware, viruses, or any harmful code

We reserve the right to suspend or terminate accounts that violate these rules without refund.

You are solely responsible for ensuring all emails and SMS messages sent through Lobotix comply with applicable laws, including CAN-SPAM and TCPA. This includes maintaining opt-out lists, honoring unsubscribe requests promptly, and having proper consent from your recipients. Lobotix provides unsubscribe infrastructure, but compliance is your responsibility.

Subscriptions. Paid plans are billed monthly in advance. Your subscription renews automatically unless canceled before the renewal date via the billing portal.

Usage fees. Metered usage (emails and SMS sent via Lobotix infrastructure) is billed at the end of each billing period at the rates listed on our pricing page.

Payment failure. If payment fails, we provide a 14-day grace period before account suspension. You can update your payment method in the billing portal at any time.

Refunds. Monthly subscription fees are non-refundable except where required by law. If you believe you were charged in error, contact lobotix.support@gmail.com within 30 days.

You grant Lobotix permission to use the API credentials and customer data you provide solely to operate the Service on your behalf. We do not sell your data or your customers' data to third parties. API credentials are stored encrypted. You can remove integrations and delete your data at any time.

The Service uses AI models (including Anthropic Claude) to generate email copy, campaign strategies, and support responses. AI-generated content may be inaccurate or inappropriate. You are responsible for reviewing all AI-generated content before sending it to your customers. Lobotix is not liable for any harm caused by AI-generated content you choose to send.

Lobotix and its licensors own all rights to the platform, including its code, design, and brand. You retain ownership of your business data, customer data, and any campaigns you create. You grant us a limited license to use your data to operate the Service.

The Service integrates with third-party platforms. We are not responsible for the availability, accuracy, or conduct of third-party services. Your use of third-party integrations is also governed by those services' terms.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. LOBOTIX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EMAILS WILL BE DELIVERED. USE OF THE SERVICE IS AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOBOTIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF REVENUE, DATA, OR BUSINESS, ARISING OUT OF YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Lobotix, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.

Either party may terminate these Terms at any time. You may cancel your account via the billing portal. We may suspend or terminate your account for violation of these Terms. Upon termination, your right to access the Service ends immediately. We may retain data as required by law.

We may update these Terms from time to time. We will notify you by email or in-app notice before material changes take effect. Continued use of the Service after changes constitutes acceptance.

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of competent jurisdiction. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

Questions about these Terms? Contact us at lobotix.support@gmail.com.